Hi @Dalma3 ,
Thank you for reaching out to the Community! I’d be happy to provide some assistance with this request.
While the Dymo 5XL is not currently listed as one of Shopify’s supported shipping label printers, you should be able to follow this guide to print labels from the Shopify admin. If however, you’re experiencing any troubles with this, please feel free to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here through the Community!
Please let me know if you have any other questions.