@Brauzz this doesn’t work and not only does it make the issue even more complicated but it can also get your page permanently banned. The best thing to do is to contact Facebook and ask them for clarity on why the catalog is restricted. I made the changes to the Shopify website because of which I was having these issues and got the Business Manager approved and subsequently even the catalog as well.
I was able to fix the issue.
You will have to set up a product feed. For my store, I use Feed Donkey because I needed other feeds to connect my shop to other platforms, but feel free to use whatever app fits your needs best. (if you choose Feed Donkey and don’t know how to set things up just talk to the support, they will set everything up for you).
After you have your product feed correctly configured for Facebook upload
Go into your commerce manager, click the shopify catalog and go to data sources (left menu, under the blue catalog tab). Set up a new feed with the data feed of your products. I’ve set up hourly updates, but feel free to use whatever option fits you best. (Right corner “add new feed” button, select “scheduled feed”, paste the feed link (let the username and password blank), set the schedule of the updates you want for your feed - I use hourly updates, and complete the setting)
After your new data feed is set up, click on the shopify data feed, click settings and delete the feed.
This should remove the disfunctional feed and will keep your store updated to your Facebook catalog.
Credits for this resolution goes to Shreyas from Facebook Customer Support who spent about 40 minutes with me on the phone and chat to help me fix this issue.
P.S. If you need assistance with any other issue feel free to contact Facebook via chat as well and they will help you out. Here’s a useful link: https://www.facebook.com/business/help
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I’m having the same problem. Shopify’s app takes you through this step by step process and everything’s all good, but by the time you find out about all these multiple complex layers of facebook accounts: facebook commerce and pixel and business manager and ad accounts and business ad accounts.. everything’s restricted. In my case they not only restricted the business account, they disabled my personal facebook account for several days. What horrific product synced from shopify that so egregiously violated facebook’s community guidelines (even though I can’t find a specific guideline it violates)? The gift card product you make directly on shopify. 5 denominations of gift card.
I had the same issue but found that when I went to Business setting>Users>People>Main account>Catalogs I was able to remove the shopify catalog there. I think this has to do with your main account having admin privilege.
Hi, did this solution work for you?
Have you found out any solutions? I am having the same issue.
Thanks for the tip! In case others find this thread on google, I found that I also needed to remove it by going to Business settings>Data Sources>Catalogs.
I’m not sure removing it from the users section actually deleted it, it may have just removed access from my account. It seems to be actually deleted now.
Next step is to create a new one and not use the default Shopify product feed to avoid the problems with gift cards being automatically synced (even though I tried to disable them).
What a mess.