I’m trying to remove the currency selector in my header at the top right of the page. I have disabled this in all my apps but it’s still showing up. Please help!
Hey, @TScan07 .
Thanks for reaching out here! I understand that you’re hoping to remove the currency selector from your website. No worries, we can get to the bottom of this together.
To gather a little bit more context, may I ask which app you originally used to add the currency selector? Or, did you make some coding changes to your theme to implement the selector? Sometimes, the code from an app can remain in the theme, even if the app itself has been deleted. In that case, you will need to reach out to the app developers to have them safely remove the piece of coding that was added.
Once I hear back from you with that additional information, I can provide you with our next best steps.
Talk soon,
Thanks @Luna_1 I had code from an app that I completely removed while following the instructions from the app support team. It still seems to be there.
Hey, @TScan07 .
Thanks for getting back to me with that additional context. I definitely want to help get this sorted for you.
When it comes to apps that were not developed directly by Shopify, my knowledge and scope of support is limited, so it will be best to reach back out to the app developers. They may ask to access your theme, so they can remove the coding for you and ensure that the changes are working as expected. From the Shopify App Store, you can reach out to their team through the Get Support option displayed as seen here.
Otherwise, if you haven’t made any other changes to your coding, you could also consider rolling back your theme to before the app was added.
Let me know how that goes! If you have any questions in the meantime, don’t hesitate to reach back out.