Two of my Shopify stores have been suspended on Google Merchant Center for Misrepresentation. I feel like I have tried everything and I wish there was a little more detailed information on how to resolve these suspensions. I am at a loss for how to proceed and can not seem to get in touch with any Google support that can help with this matter.
Best,
Owen K.
The two sites in question are Bickmore.com and Applebrandcare.com
Hello info_4797, thank you for your question and welcome to the Shopify AMA, I’m your host, Emmanuel from FeedArmy.
Having two websites will be one of your main problems. Google generally only allows 1 merchant to have 1 website, otherwise it is seen as abuse of adnetwor and or taking an unfair advantage. Even if it’s different products.
Have a look at the guides and policies below which will help you in finding issues:
https://support.google.com/google-ads/community-guide/241068758
Hi Emmanuel,
Thanks for your response. In our case, the websites are set up each having there own merchant center account. We produce products for multiple brands at the same facility. Could the problem be that Google is associating the different brands with the same address?
Best,
Owen
In your case, the products are too similar to be able to be defined as different brands. My recommendation is to have only 1 website, and choose the first original website.
You also have an issue where you call yourself apple brand, this may have other levels of issues related to trademarks. That Google may decide is an issue.
While first I wanted to say that it’s ok to have two websites when you are a manufacturer, but because the products are nearly the same, I doubt these will get approved, even if you try to set everything up correctly.