How to send Order Edited email to the customer, when Updating Order, without Send Invoice selected ?

Technical Q&A

Topic summary

A user is unable to send an “Order Edited” email to customers after updating an order in Shopify unless the “Send Invoice to customer” checkbox is selected. When this checkbox is deselected, Shopify displays a message stating “Your customer won’t be notified of these changes,” preventing the Order Edited notification from being sent.

Key findings:

  • The Order Edited email template exists in Settings → Notifications → Customer notifications → Order exceptions and sends test emails successfully
  • The issue persists across different email providers (Yahoo, Gmail) and is not spam-related
  • No custom code modifications were made to the template

Resolution (workaround):
After consulting Shopify support, the user learned this functionality is not natively implemented in Shopify. The workaround involves:

  • Swapping the content of the “Order Edited” email template with the “Order Invoice” email template
  • Checking “Send invoice to customer” when updating orders to trigger the modified email

Limitation: This workaround prevents sending actual invoices when needed, requiring manual email sending in those cases. Another user confirmed experiencing the same issue and implementing a similar solution.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Dear Community, please help me find why, after I edit an order, no email is sent to the client. I just want to be send the email of the edited order, without sending the invoice. Send invoice to customer is not selected when I press Update order. If I select Send Invoice, the email with Order invoice is sent correctly, but I don’t want for this email to be sent, I need just the Edited order email…

In Settings - Notifications - Customer notifications - Order exceptions - Order edited, the email is right there, when I press Send test, email is sent correctly. But after I Edit the order nothing…I have tested also with yahoo and gmail, no mails are sent, I checked also spam… I hope somebody will understand me and tell me what to do. Thanks.

2

Hy @Sayed_Safin , and thanks for your answer. We did not edit anything in that template. We don’t have old code. We have original code on that template. The Order Edited email just don’t go…

After editing an order, if we deselect “Send Invoice to the customer”, it writes below that: “Your customer won’t be notified of these changes”, that mean no Order edited email is sent? I just don’t want for the Invoice email to be sent, I simply want for the Order Edit email to be sent…It exists another menu that sends this email? I think this is an very common and very used email, that we all use…it have to be an simple answer…Thanks.

3

Can somebody help me please, I have to add a code line for the Edited Order Email to be sent ?..after I press Update order, without Send invoice to be checked…

4

I have the same situation.. have you find a solution?

5

After long conversation with support team, they said it is not yet been implemented in Shopify to send to the customer an Order Edit email, even if you can edit this email template…it is unbelievable and sincerely I don’t understand why nobody ask for this… Anyway we resolved with a easy solution, just exchange the text of Order Edit email with the Order invoice email, and after Editing an order and check the checkbox with “Send invoice to the customer”, the right order edit email is sent to the customer…

6

I have done about the same thing yesterday. But in some cases I need to send the actual invoice - now I have the send the message manually for that. Not a perfect fix but..