How to turn off basic authentication

Shopify Discussion

Topic summary

API requests to a Shopify store consistently return “[API] Invalid API key or access token (unrecognized login or wrong password)” when tested in Postman. Opening the endpoint directly in a browser triggers an HTTP Basic Authentication popup.

Context: The requester followed an external tutorial (Postman guide for retrieving orders) to build a product-list API call. They cannot find any setting in the store to disable “basic auth.”

Observation: A screenshot shows the browser’s basic auth prompt; this appears when credentials are missing or incorrect.

Current hypothesis: The issue likely stems from an incorrect access token or shop name, which causes Shopify to present the basic auth dialog.

Artifacts: One screenshot (basic auth prompt) and a link to the external guide are included.

Status: Unresolved; requester is seeking guidance. No confirmed fix or configuration change identified yet.

Summarized with AI on January 22. AI used: gpt-5.
1

Hi all,

I have created an API get list products based on the following article :

https://www.beehexa.com/devdocs/shopify-api-retrieve-a-list-of-orders-using-postman

When i tested with post man then the response alway return

[API] Invalid API key or access token (unrecognized login or wrong password)

If I open the link directly on the URL, I see a basic auth setting

thongdv_0-1690877008664.png
thongdv_0-1690877008664.png1068×448 34.8 KB

I think due to this setting that I can’t get the API data,

I don’t find any setting basic auth from my store

Please help me , thanks

2

I think the error occurs when the wrong access token or the wrong shop name leads to display the shopify basic auth popup