I’ve had a chargeback opened on an order today, with the reason being fraudulent.
This is the second one I’ve had this year.
I submitted a response with the first one, showing that items had been sent and delivered to the address given, but I still lost. I wrote it off and moved on as it was only around £30.
This second charge is for over £120, so not so keen on just writing it off.
I have since also found the items being sold on eBay, by someone in the same location where they were delivered.
I’m wondering if I can use this as evidence, as well as order confirmation and proof of delivery?
Or does anyone have any advice on how to successfully win against a fraudulent chargeback?
Thanks 
Hi @Katie915
I’m sorry to hear about your chargeback loss. As unfortunate as it may be once a chargeback has been decided, there is no arbitration where you can re-open up a case. In addition, you have no solid evidence the eBay item is linked to the chargeback.
This decision relies solely on the banks involved in the decision-making no matter how much evidence you provide. Also, each payment gateway provider treats chargebacks very differently. For example “Paypal” has some level of seller protection while others don’t. It’s best to read the terms and conditions regarding chargebacks.
While it’s not always guaranteed, the biggest factor in merchants losing chargeback cases is that you aren’t submitting a clear and detailed writeup. I’ve written up on this topic in the past which you can read here. https://blog.lizuna.com/how-to-deal-with-a-shopify-fraudulent-chargeback-case/
I hope this helps you just a tiny bit.