I closed my shopify account on March 1 and then on March 6 I got a payout from Shopify from an order. I am confused how someone could have ordered if my shopify account was closed. I want to find out how to see who ordered to contact them but since I closed my account, I don’t have access to that information.
Can someone at shopify look into what happened and provide me the contact info of the person that ordered when my shop was closed.
Thanks.
Hi there, @Anywearbykia . Thanks for reaching out to the Shopify Community regarding this payout situation. My name is Imogen. It’s nice to meet you!
It’s likely that what has happened here is that you’ve had a payout delivered to you from an order that had occurred before you closed your store, as your store isn’t available for customers to shop from if you’ve cancelled your subscription for your shop.
In order to confirm this, I suggest that you reach out to our Live Team using this link. They’ll be able to authenticate you, and access your account to access the details of the payout and let you know the source of the funds you received.