I have a problem with verifying my shopify payments

Technical Q&A
1

It says the I need to verify but when I do verify it keeps saying that the verification was wrong. I have shown my passport, my adress, my ID and my bankcard. Please help me

2

Hi @Bradley4755 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with your Shopify Payments, to ensure this gets resolved.

While there can be a few reasons as to why verification is not being accepted, it’s important to note that documents can take up to 72 business hours to be received and reviewed. If this time frame has elapsed and received an error, you may want to consider the following:

  • Ensure your photo is clear - It can not have a glare, and must clearly show the individuals photo, along with other information.
  • Ensure that the photo includes the full document - It can not have any corners or edges cut off
  • Ensure the photos are in full color.
  • If you are getting an error that the additional field can not be blank - Try taking the photos again, and resubmitting using Google Chrome Incognito mode or another browser

If after attempting all of the suggestions above, you continue facing issues with verification, it’s recommended you Contact Support. This will allow our advisor team to investigate further and connect with our Payments teams to get this resolved.

Please let me know if you have any other concerns.

3

Hey @Blair

So I got a notification saying “Information needed to continue using shopify Payments”

when i click it says the following

500

There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.

how can i resolve this.

please help me Thank you.

4

Hi @StretchEase ,

Thank you for reaching out! I’d be happy to provide some assistance with this, to ensure it gets resolved.

To ensure this is not related to a browser issue, I’d recommend attempting some local troubleshooting steps. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.

To connect with us, you can:

  • Head over to our Contact Page.
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other questions or concerns.