I have enabled “Pickup in store” but it still shows “no stores available with your item” at the checkout page

Shopify Discussion

Topic summary

A user encountered an issue where the “Pickup in store” option was enabled in their Shopify settings but displayed “no stores available with your item” at checkout.

Screenshots provided:

  • Pickup settings configuration showing the feature was enabled
  • Shopping cart checkout page showing the error message

Root cause identified:
The checkout page was automatically detecting the user’s current location (Singapore), which didn’t match the configured pickup location (Malaysia).

Resolution:
The user manually clicked “change location” on the checkout page and switched the location to Malaysia, making the pickup option available. No third-party apps were involved in this issue.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

I have enabled “Pickup in store” but it still shows “no stores available with your item” at the checkout page.

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pickup settings
pickup settings927×542 61.2 KB

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shopping cart
shopping cart683×600 35.2 KB

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Hey @Clover63

Are you using any third-party app for it?

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I do not use any third party app.

I have resolved the issue. I found the reason is because I logged in to my shopify store in Singapore, while the pick up location is set in Malaysia address. The page seems automatically pick up my current location.

So I have to click the “change location” in the check out page, change the location to Malaysia, and the pick up option will become available.

1 Like