I have ordered a boat earbuds from under299.shop.in i have paid for that but now the site is unavail

Payments + Shipping & Fulfilment
1

I have ordered a boat earbuds from under299.shop.in i have paid for that and now the site is unavailable

2

Hi, @Ajstyle6745 .

Welcome to the Shopify Community and thank you for reaching out.

I understand that you’ve placed an order online and the site you’ve ordered from is now unavailable.

Shopify is a website and shopping cart service that some Merchants use to run their online stores. We do not manage the shipping or sales of any stores. We don’t manage any of the day-to-day operations of any Merchants or operate on behalf of any Merchants.

While order queries are best handled by the store you purchased from directly, I am happy to share the following steps/suggestions to help you resolve your concerns about your order.

  • Could you advise when you placed the order?
  • Have you tried replying to your order confirmation email?
  • Report an issue with your order using our AUP form.
  • Contact your bank or payment provider for possible refund options.

If your order has been placed over 30 days ago and you haven’t had any correspondence with the seller, I recommend reporting an issue with your order. You’ll need to enter your name, email and order confirmation URL.

If you have exhausted all avenues to contact and resolve your concerns with the seller directly, we recommend that you reach out to either your bank or credit card provider depending on how you paid for your order. This is because most banks have built-in security measures to protect you as a buyer and they will be able to provide you with the appropriate next steps and possible refund options.

Lastly, I recommend reviewing our Online Order FAQ which lists what next steps you can take when placing an order online.

We hope this helps!

3

i have ordered a Boat Most Waited Combo × 1 289 Rs .i have paid for that & now the site is unavailable.

4

sir return my money or my product .please

5

Hi there, @meenakshi0102 .

Thank you for joining the thread.

I can definitely understand your concern regarding your purchase and the store you ordered from. Rest assured, I’ll do my best to share what options are available to you.

I understand that the site is displaying as no longer available. Could you advise if you’ve tried contacting the merchant directly? I recommend replying to your order confirmation email or if you’re able to locate any social media handles they have for their business. Oftentimes, their social media platforms may be more closely monitored.

If your order was placed over 30 days ago and you haven’t had any communication with the merchant, I recommend reporting an issue with your order. You’ll need to enter your name, email and order confirmation URL.

I would like to advise that Shopify is the e-commerce platform that some merchants may use to manage their online business. It is important to note that Shopify does not operate business on behalf of merchants. This means we do not oversee the sales, orders or day-to-day operations.

Additionally, if you have exhausted all avenues to contact and resolve your concerns with the merchant directly, we recommend that you reach out to either your bank or credit card provider depending on how you paid for your order. This is because most banks have built-in security measures to protect you as a buyer and they will be able to provide you with the appropriate next steps and possible refund options.