I think I have been scammed - website is currently still up

Shopify Discussion
1

I attempted to purchase items from the following website exquisiteland.shopify.com

Upon trying to get clarification from the seller fort he order, I tried to make contact using both the provided phone number and the email, both came back saying they did not exist.

Should have known that the prices were likely too good to be true but this was a very sophisticated website and looked legit. Another red flag was that the paypal payment did not work.

I have filled a dispute with my bank but I just wanted to ask what Shopify can do to help with the situation?

Thanks

2

Hi @Scruff009

If you have not already contacted a Shopify at

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

You should do it under the issue of an order or fraud.

And store is closed already, but hope your bank can act fast and stop the transaction.

Your first red flag should have been the site URL, 99% of stores do invest in at least a custom domain.

You noticed one with prices, that is common too. If you have time check our article on fake Shopify stores:

https://www.binaery.com/blogs/guides/spotting-fake-shopify-stores-a-guide-to-protecting-yourself-from-online-scams

Good luck with the refund and stay safe.

3

Thanks for the reply and a very useful link.

I have now filled it with Shopify as you suggested.

Some lessons have been learned. Hopefully the refund will go through

Thanks again

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