My account shows a manner that days ny payouts are paused pending verification. I’ve tried over 20 times to verify. I’ve spoken to dizens of online reps just to be told that they will “escalate” the ticket to the shopify merchant team. I have opened 12 support tickets at this time. No one has responded to me. I’ve already tried replying to the original email that was first sent. Still no reply. My funds are being held while orders are going out . This is unacceptable
I completely understand how stressful this situation must feel especially when your payouts are on hold while orders keep going out. You’ve done the right things by verifying your account and following up through support channels.
When payouts are paused pending verification, it usually means Shopify’s Payments or Risk team needs to manually confirm specific business or identity details. Unfortunately, this process can’t be completed through live chat or community support only that internal team can finalize it for compliance reasons.
Here’s what I’d suggest:
Reply directly to the original verification email, even if it’s from a “no-reply” address — it still routes to the right queue.
Keep one active ticket open (referencing your Ticket ID: 9f00afdd-1968-4242-a80b-fb5cec07ad67) to avoid resets in the queue.
If you haven’t already, check your email spam/junk folder sometimes verification follow-ups land there.
I know it’s frustrating, but once the review team finishes their checks, payouts usually resume automatically.
In the meantime, it may help to keep all new support replies short and factual — that ensures your case stays prioritized in their system.