I'm curious to know why some free apps offer great FREE support?

What’s their benefit? There must be one, nobody works for free?

I’m new on Shopify and find it weird that I get unsollicited support from completely free apps.

I’ve had 2 apps ask permission to adjust the code for FREE and at first I was suspicious, because why would they do that for free? But since my shop isn’t live yet I felt I could try it and they both helped me out tremendously. Is it still safe to grant acces after the shop is live?

Really? How will they charge me? I first started the Shopify-trial in July 2022 and that free app still didn’t charge me anything? Their reviews are all very good?

The 2 apps I’m talking about are free forever, or so it says on their account. Their reviews are all very good. It’s not that I would not want to pay for a service. I just find that if they offer you a service without asking they should mention the cost beforehand. They didn’t so that’s why I find it weird they work for free?

My shop isn’t live yet, I can only share a preview but it’s protected with a password so I guess I better not share it here :grinning_face: It’s my new webshop to order balloons for pick up or local delivery :balloon: (13 years ago we started with Zencart, then switched to Prestashop about 7 years ago and now Shopify)