I’m trying to send one of my products to a relative and every time i type in her address it says “This order can’t be shipped to the address you entered…” . I had my wife try from another computer and she got the same message. I even put in my own address and the same thing happened. I tried looking at my settings in my back office and couldn’t find the problem. Can someone help me out please.
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Hi @KNOWLEDGEBOY ,
It seems like there might be a configuration issue or a shipping restriction set up in your Shopify store that is preventing orders from being shipped to certain addresses. To resolve this issue, you’ll need to check a few different settings and configurations within your Shopify admin.
First, go to your Shopify admin and navigate to Settings > Shipping and Delivery. Make sure you have set up the correct shipping zones and that the destination address falls within one of the defined zones. If the address is in a region not covered by any shipping zone, you’ll need to add a new zone that includes that location.
Within each shipping zone, check for any shipping restrictions or limitations you may have set up accidentally. Look for specific countries, states, or postal codes that might be restricted from receiving shipments. Remove or adjust any restrictions that are causing the problem.
Next, verify that you are entering the address in the correct format. Different countries have different address formats, and any slight mistake could trigger an invalid address error. Double-check with your relative to confirm their address details.
If the shipping error is happening only with a particular product, try adding different products to the cart and see if the issue persists. If it’s specific to one product, there might be a product-specific shipping setting causing the problem.
Additionally, if you have any third-party shipping apps or integrations installed on your Shopify store, they may be affecting the shipping settings. Review the configurations of these apps and ensure they are not causing any conflicts.
If you’ve tried the above steps and the issue persists, it might be best to contact Shopify’s customer support directly. They can access your store’s settings and help you identify any potential problems that you might have missed.