I'm getting sales but my Facebook ads are not showing any purchases after the start of April

I have had several purchases but Facebook ads are not showing any of the purchases, only the clicks and the other data. The pixel is working fine and tracking events and on Shopify it also says the order source was Facebook.

I have another webshop using Woocommerce and the ads (however under a different ad account) are showing the purchases fine. It’s asking me to verify my page and I am doing that currently, but wanted to ask if someone else can help me with this or have any idea regarding this? Did Shopify change something lately regarding Facebook pixel/tracking that I’m missing?

Thank you in advance,

David

Same issue for me. I am selling with the Meta ad but the conversion results still show 0 on ad manager… Strange. My pixel is also set up properly. Not sure. Help please!

1 Like

same for me, how to fix this ?!

Were you able to solve the problem? I have the same! Facebook doesn’t record conversions