Image not loading on phone, help please.

Shopify Discussion

Topic summary

A user’s logo image displays correctly on desktop but fails to load on mobile devices.

Initial Diagnosis:

  • Upon inspection, no logo appears on either desktop or mobile—only placeholder text is visible
  • Shopify themes typically require separate logo uploads for desktop and mobile views

Suspected Cause:
A code conflict is likely hiding the mobile logo

Next Steps:

  • User needs to upload logo images for both desktop and mobile versions
  • Helper will troubleshoot further once images are properly uploaded

Status: Awaiting user action; issue remains unresolved

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

My logo image only shows on laptop but when accessed from my phone it doesn’t work.

1 Like
2

HI @3mo3

Please share your store link so I can check it further

Best,

Daisy

3

https://trebles.shop/

4

Hello any updates on why the image loads on laptop but not phone ?

5

HI @3mo3

Upon checking, it seems there is no logo currently displayed, only placeholder text in place of the logo on both mobile and desktop versions.

Typically, when adding a logo, there are two separate image files:

  • One for desktop display.
  • One for mobile display.

If the logo isn’t showing on mobile, it’s likely due to a code conflict that’s causing it to be hidden.

image_720.png
image_720.png720×196 15 KB

Please upload the appropriate logo images for both desktop and mobile views, and I’ll recheck and troubleshoot the issue for you. Let me know once it’s done!

Best ,

Daisy