A Shopify store owner using the Prestige theme is experiencing an issue where uploaded image swatches display as white boxes instead of showing the actual images. The swatches also fail to display images when clicked.
Troubleshooting attempts:
Proposed solution:
A helper suggested adding formatted content mapping color names to image filenames (format: Color Name:image_filename.png) in the color swatch settings. They provided a detailed example list with proper syntax.
Current status:
The original poster reports their theme settings menu doesn’t include the expected “color swatch” option, only showing: Theme style, Custom CSS, Favicon, Social media, Cart, Products grid, Search, Animation, Typography, and Colors. This suggests either a theme configuration issue or missing feature access.
Screenshots were referenced but the user encountered upload difficulties when trying to share their settings panel.
I have uploaded my image swatches – but they are showing as white on the right hand side. How can I get them to show the image on the right, and display the image when clicked?
Store = http://is-salon-yaletown.myshopify.com
Product = https://www.issalonvancouver.com/products/bellami-volume-weft
Hi @isSalon ,
I think it’s related your setting. You are using Prestige theme. You can check document here https://support.maestrooo.com/article/718-configuring-color-swatches.
I’ve tried following those settings but they don’t show on my theme. I can’t seem to figure out how to fix it 
Hi,
Could you go to Theme → Settings → color swatch → take a screenshot?
I tried on my store. It is showing: White Blonde #80 Natural Straight:pexels-photo-13641290.jpg
White Blonde #80 Natural Straight → Color
pexels-photo-13641290.jpg → image name
You try to add content below:
White Blonde #80 Natural Straight:BM_website_400x.png
Ash Blonde #60 Natural Straight:BM_website_400x.png
Beige Blonde #90 Natural Straight:BM_website_400x.png
Golden Blonde #610 Natural Straight:BM_website_400x.png
Honey Blonde #20/#24/#60 Natural Straight:BM_website_400x.png
Sandy Blonde/Ash Blonde #24/#60 Natural Straight:BM_website_400x.png
Butter Blonde #10/#16/#60 Natural Straight:BM_website_400x.png
Strawberry Blonde #27 Natural Straight:BM_website_400x.png
Dirty Blonde #18 Natural Straight:BM_website_400x.png
Light Ash Brown #9 Natural Straight:BM_website_400x.png
Ginger #30 Natural Straight:BM_website_400x.png
Ash Brown #8 Natural Straight:BM_website_400x.png
Chestnut Brown #6 Natural Straight:BM_website_400x.png
Dark Chestnut Brown #10 Natural Straight:BM_website_400x.png
Hazelnut Brown #5:BM_website_400x.png
Chocolate Brown #4 Natural Straight:BM_website_400x.png
Walnut Brown #3 Natural Straight:BM_website_400x.png
Dark Brown #2 Natural Straight:BM_website_400x.png
Mochachino Brown #1C Natural Straight:BM_website_400x.png
Off Black #1B Natural Straight:BM_website_400x.png
Jet Black #1 Natural Straight:BM_website_400x.png
Spiced Crimson #570 Natural Straight:BM_website_400x.png
Mulberry Wine #510 Natural Straight:BM_website_400x.png
Strawberry Dream #590 Natural Straight:BM_website_400x.png
Cinnamon Mocha #550 Natural Straight:BM_website_400x.png
Pure Platinum #88:BM_website_400x.png
Icy Silver #66:BM_website_400x.png
Beach Blonde #613:BM_website_400x.png
Ash Brown/Ash Blonde #8/#60 Balayage Straight:BM_website_400x.png
Cool Mochachino Brown/White Blonde #1CC/#80:BM_website_400x.png
Dark Brown/Chestnut Brown #2/#6 Balayage Straight:BM_website_400x.png
Mochachino Brown/Dirty Blonde #1C/#18 Balayage Straight:BM_website_400x.png
Midnight Ice Blonde #8C/60:BM_website_400x.png
Sunkissed Golden Blonde #18/#60/#610 Marble Blends Straight:BM_website_400x.png
Caramel Blonde #18/#46 Marble Blends Straight:BM_website_400x.png
Bronde #4/#22 Marble Blends Straight:BM_website_400x.png
White Gold #18/16/24 Marble Blend:BM_website_400x.png
Golden Amber Blonde #18/#6 Highlights Straight:BM_website_400x.png
Hot Toffee Blonde #6/#18 Highlights Straight:BM_website_400x.png
Ash Brown/Golden Blonde #8/#610 Ombre Straight:BM_website_400x.png
Chocolate Bronzed #4/#16 Ombre Straight:BM_website_400x.png
Dark Brown/Creamy Blonde #2/#24 Ombre Straight:BM_website_400x.png
Mochachino Brown/Chestnut Brown #1C/#6 Ombre Straight:BM_website_400x.png
Sandy Blonde/Ash Blonde #24/#60 Sombre Straight:BM_website_400x.png
Dirty Blonde/Platinum #18/#70 Sombre Straight:BM_website_400x.png
Raspberry Sorbet #520/#580:BM_website_400x.png
Chocolate Mahogany #1B/#2/#4 Sombre Straight:BM_website_400x.png
Ash Brown/Golden Blonde #8/#610 Rooted Straight:BM_website_400x.png
Walnut Brown/Ash Blonde #3/#60 Rooted Straight:BM_website_400x.png
Brown Blonde #8/#12 Rooted Straight:BM_website_400x.png
Mochachino Brown/Caramel Blonde #1C/#18/#46 Rooted Straight:BM_website_400x.png
Vanilla Latte #8/8/60 Hybrid Blend:BM_website_400x.png
Pearl Blonde #8C/88 Hybrid Blend:BM_website_400x.png
You need replace “BM_website_400x.png” with your file.