Incident: unable to connect with Live Support - outtages from AWS - see shopifystatus.com

Shopify Discussion

Topic summary

Shopify is experiencing a service disruption affecting Live Support connectivity due to AWS outages. Other systems remain operational and unaffected. Users are directed to monitor https://www.shopifystatus.com/ for real-time status updates and incident tracking.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
1

Should only be affecting Live support
Other systems should be fine

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