Hi Everyone
We have noticed that from 13th of May, suddenly the number of conversion data being sent to facebook and google dropped to 60%
It seems that for certain browsers, its not sending proper data
This has severely impacted by google ads and also i’m facing issue in google analytics reports
Has anyone faced such issue before? How can I fix it?
Please note, we not made any change in conversion tracking. and since the issue started happening on both google and facebook at the same time, i’m 100% sure its a Shopify Issue
any one have any solution??
I am also experiencing the very same issue, since 13th of May. The issue is with how shopify integrates facebook pixel directly by the facebook sales channel- this is as per what the meta support has informed me. As per them, they did found ‘poor tracking’ status for my pixel and asked me to reach out to shopify support for the same, as in case of direct integration which shopify offers for facebook pixel they can’t do anything from their end.
And as per me, this sounds quite correct, as for my store, I have setup google analytics by the sales channel app only and the exact same issue was evident there as well since the very same day 13th of May.
I still have a support ticket going on with shopify support and i am currently waiting for their reply.
Can you or anyone else please confirm if they are experiencing the same issue even if their pixel is integrated directly by code instead of facebook sales channel app. This will give a quite clear insight.