Intermittent API errors

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Topic summary

Intermittent server-side failures reported when interacting with Shopify’s Admin REST API, primarily during theme zip uploads and some asset GET requests. The behavior began today without any app-side changes.

  • Reliability issue: Retrying the same request ~5 times results in 4 failures and 1 success, suggesting flaky API responses rather than payload problems.
  • Additional symptom: Erroneous “Missing layout/theme.liquid” error despite the file being present.
  • Error IDs provided for staff investigation:
    • Internal server errors: 87a2e2a3-253d-41cb-b670-d059d386ba07, 63da31ae-f098-43a2-8e02-b71e25938398, 0fd6a8c6-5e80-493d-a015-147aee84c9c1
    • False missing layout error: f08f2178-a693-4b12-8677-57497fe17469

No workaround or root cause identified. The poster seeks confirmation of similar experiences and staff review using the provided error IDs. Status: unresolved/ongoing.

Summarized with AI on February 5. AI used: gpt-5.
1

Hey there,

I’m working on an app and a part of the functionality involves uploading a new theme as a zip file using the Admin REST API. Throughout the day I’ve been getting intermittent internal server errors when uploading a zip file, in GET requests for an asset etc.

I call them intermittent since I retry the same request, same zip file, 5 times and it fails 4 times and succeeds once. This started today and I haven’t observed anything similar before. I haven’t changed anything that would affect this request either, so I’m presuming it’s something with the API acting up.

Anyone having a similar experience?

Here are a few error ids in case Shopify Staff looks at this:

Internal server errors:

87a2e2a3-253d-41cb-b670-d059d386ba07

63da31ae-f098-43a2-8e02-b71e25938398

0fd6a8c6-5e80-493d-a015-147aee84c9c1

Missing “layout/theme.liquid” when it’s not in fact missing:

f08f2178-a693-4b1 2-8677-57497fe17469