Issue: After approving an app installation, a GraphQL API error appears immediately: “Internal error. Looks like something went wrong on our end.” It includes a Request ID (ad7d47b0-6172-46c3-a1f8-7997d80eea21) and shows undefined Location/Path.
Expected vs actual: Instead of redirecting to the billing page (subscription flow), the app installs but performs none of its intended post-install actions.
Context: The user suspects a server-side problem rather than an issue with their implementation. GraphQL is Shopify’s API query language; an “internal error” suggests an issue on the platform side, and the Request ID is meant for support.
Response: A moderator apologized for the delayed reply and asked the user to re-submit the question with up-to-date details if the problem persists.
Status: No troubleshooting steps or fixes were provided. The thread has no resolution, and next action is for the user to post a fresh, detailed report if still affected.
[GraphQL error]: Message: Internal error. Looks like something went wrong on our end.
Request ID: ad7d47b0-6172-46c3-a1f8-7997d80eea21 (include this in support requests)., Location: undefined, Path: undefined
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The error occurs the second I approve the installation of the app.
Usually it would redirect me to the billing page…
Instead it installs the app, but doesn’t do anything the app was suppose to do.
I don’t believe it’s something I’ve done that led to this error.
I need help…
Hey Adi733,
I want to apologize for not getting back to you about this in a timely manner.
If this problem is still relevant to you, can I ask that you submit this question again? (with information about your current situation)
Sincerely,
J-ROM