Issue: Shopify store’s international pricing shows lower amounts on the live site than configured. A 25% increase set in admin doesn’t reflect; raising to 32% gets close. Store uses the same currency, not Shopify Payments, no automatic discounts, and other managed stores don’t exhibit this problem.
Suggested checks and actions:
Caching: clear browser and any caching app; allow Shopify’s CDN to refresh or request a forced refresh via support.
Currency conversion: verify exchange rates and any currency converter app settings.
Theme: inspect/remove custom pricing code; test with a default theme to rule out theme bugs.
App conflicts: temporarily disable apps that modify pricing or product data.
Shopify Support: escalate for store-specific investigation.
Status: Unresolved. Next steps are systematic troubleshooting of cache, currency/app settings, theme/app conflicts, and contacting Shopify Support if the issue persists.
Summarized with AI on December 13.
AI used: gpt-5.
Hi, I need to increase prices by 25% for international markets. The admin console on Shopify configures correctly, but the live site shows a lower amount. We have had to increase prices to 32% so that the live site shows close to the correct amount for international markets.
No, we use the same currency, without using Shopify Payments, therefore there is no issue of base and local currencies. No, there are no discounts automatically applied. And no, this does not happen on other Shopify accounts I manage, only this.
Here are some potential reasons why your Shopify store might be displaying incorrect prices for international markets, even after increasing them by 32%:
1- Caching Issues:
Clear Browser Cache: Try clearing your browser’s cache and cookies.
Shopify Cache: If you’re using a caching app, clear its cache or contact its support for specific instructions.
Shopify’s Global CDN Cache: This might take some time to update. You can try forcing a cache refresh from Shopify’s support.
2- Currency Conversion Issues:
Exchange Rates: Ensure that the exchange rates used by your payment gateway or Shopify are accurate.
Currency Conversion App: If you’re using a currency conversion app, check its settings to make sure it’s calculating prices correctly.
3- Theme Issues:
Custom Code: If your theme has custom code related to pricing, it might be interfering with the price adjustments.
Theme Bugs: A bug in your theme could be causing incorrect price calculations. Try switching to a different theme temporarily to see if the issue persists.
4- Shopify App Conflicts:
Disable Conflicting Apps: Temporarily disable any apps that might affect pricing or product information.
5- Shopify Support:
Contact Shopify Support: Reach out to Shopify’s support team for direct assistance. They can help you troubleshoot the issue and identify the root cause.
If you have other questions, I am willing to answer them more.