Hey, @Blobsenb !
Shopify Digital Downloads can send the download file immediately after the order has been placed. It will not send the download link if you’ve marked the products as “mixed goods,” meaning that when ordered, the product has both a physical and digital product. If the products are marked as “mixed goods,” then the download link will be sent once you mark the order as fulfilled within your admin.
If you want to use Manual fulfillment because the product contains a physical component, but you also want to send the digital part to the customer immediately after purchase, then you can send the customer a manual download link.
To check and/or update this setting:
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Open the Digital Downloads app from the app section of your Shopify admin
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Click on the product.
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Click on the “gear” then “settings.”
- Update to “Automatically create fulfillment.”
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Automatically create fulfillment - If you select this option, then after a successful payment, customers who purchase this product are automatically emailed a download link, and the order is marked as fulfilled. Use this option for entirely digital products, such as an MP3 or a PDF.
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Manually create fulfillment - If you select this option, then you need to manually mark the order as fulfilled before a download link is emailed to the customer. Use this option when the product is a mix of digital and physical products, such as a vinyl record with an MP3 download.
Let me know if you have any questions!