This person made 79 accounts on my site, each from a different location. Anyone have any ideas? Is this going to raise my google ads amount? Is this person just doing this so my google amount goes up so I have to pay more? I don’t understand, is it a bot?
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Most likely it’s just an automatic bot account creation, which is quite common on websites where there is an account registration form.
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it’s a google bot… testing your website? Google used to use John Smith… quite annoying made over 100+ customer accounts a day… suddenly appears and then stops and appears again… we just delete them from Shopify and then from our email client because they subscribed…
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I’ve had this happen as well. Is there anything negative to deleting all of the Mark Mustermanns off of my newsletter list? Won’t they negatively affect open rates and ruin my data? I’m a small business so all these Mustermanns are a big part of my newsletter list.
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This happened to me too. 84 accounts in a single day.
Shopify Support were not helpful. They told me they can’t track down where on my site an account was created, and suggested I find an app to block fake accounts.
Shopify needs to stop always passing the buck by saying I can pay for an app. Some things just need to work on the platform without paying a third party and giving Shopify a cut of that.
I already had the “Spam protection” Google reCAPTCHA settings turned on when this happened, and it didn’t protect me from having 84 accounts created within a minute.
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I had 2 John Smith’s 1 from California and one from Florida a month ago. Today I have 38 Mark Mustermanns. I am going to delete them from the customer list.
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Yep happened to my last night 75 accounts
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He (Mark Mustermann) subscribed to my site with 6 different accounts just today.
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What is the name of the app? Thanks for this.
I just noticed the same thing, and that lead me here. 20 Mark Mustermans, sometimes the same location repeated 2 or 3 times.
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I just got 49 MArk Mustermann registering as well. I am deleting them all.
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35 Mark Mustermann coming form different areas
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happening to me also
Same!!! I went to create a segment for the united states and boom SO MANY in different cities… Can shopify do something about this? Is it a threat to our online stores?
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Just deleted 35 accounts from my Klaviyo from this Thursday night. All diff cities. What on Earth.
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Same. 49 times a few days ago. Deleted all. Did you folks recently submit your details through google or something? Cause I did this in the last two weeks and I’m wondering if it’s a google thing.
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Same here. I had >100 Mark Mustermanns. How do we prevent this going forward? I’m worried about my email deliverability reputation getting trashed.
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I had several Mark’s added on 3/31. I just downloaded the customer data and called the phone number attached. It was an automated system that welcomed me to the Googleplex. Registered to Mountain View, CA, which is where Google is actually located.
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It happened to us today! 40+ accounts created for this person. I filtered them all out and deleted them, and Klaviyo automatically suppressed them for bounced emails. There has to be some way to prevent this!
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