we are now having an online store on Shopify for 2 years. Our business is registered and based in Poland. We are still waiting for the integration of Shopify Payments for Poland. We have registered many requests for implementation of Shopify Payments in this community forum by Polish business owners. Until now nothing happened. In order to sell globally and be in fair competition to other businesses internationally, it is necessary to be able to offer products in local currencies. International customers seeing foreign currencies immediately effects the sales as it is statistically proven that it creates a distrust in the customers shopping behaviour to see foreign currencies in an online shop.
We think in order to treat all customers fairly on an international market, Shopify is obliged to offer the same conditions in all countries it is offering its services to. Currently all countries that Shopify offers services in but does not offer Shopify Payments, are being exposed to a massive disadvantage to businesses in countries that Shopify payments works in. Now 2 Eastern European countries (Czech Republic, Romania) have been added, all other Eastern European countries are not able to use Shopify Payments and are clearly in disadvantage of doing international business. This is unfair competition.
We are very frustrated about this issue and will change the shop system to Wordpress if this does not change until our billing plan ends in March 2024.
I totally agree with all written above. When launching my shop at Shopify I was sure that it is a big experienced platform which would be able to support all the required basic tools for international trade. But how much I was dissappointed when got to know that one of the biggest European countries isn’t supported for such a basic ecommerce functionality as multi-currency checkout. My products are oriented globally lack of possibility to provide my customers with checkout in their local currency completely eliminates all the other advantages of Shopify platform.
The worst is that I am seeing requests to add the support for Poland at least since 2022 and we are now in the beginning of the 2024…
Hi, really appreciate that you speak up as well. I am very sure that there are plenty of Polish business owners that are feeling the same disadvantage.
The first request I could find is actually even from 03-19-2021 09:10 AM !
Well, it is tragic then…
At least to know that this request in real pipeline and is work in progress would give some relief. But unfortunately I haven’t seen a word about it from Shopify.
Lets hope that if we keep pushing someone will notice it.
I have the same problem. Our customers come from all over the world and unfortunately they have to see our prices in the store in PLN.
SHOPIFY DO SOMETHING!
Hello, could you kindly explain any alternative method you have found for your sales outside Poland to customers with EUR or GBP? I understood need to use przelewy24 as third party to accept other currencies? Thanks
Customers from outside Poland pay using a card at the Stripe gateway.
If these are companies, they write to the e-mail and then they make a transfer directly to the account.
So true, I think Shopify should enable at least two currencies through different provider until they will set Shopify payments in Poland. This is simply the best way (maybe right now the only way) to deliver valuable product to the market. They should get together with przelewy24 or payu and split the profits from commission income. Cause this situation right now is ridiculous.
You are making a good point actually, there is a law in EU saying that all products delivered to different countries in Europe have to be equal quality, this is a law that’s quite new, from two years ago. I have to check if it applies to programing products.
I will provide the feedback that has been shared on this thread to our developers. I can certainly understand the need to use Shopify Payments in your location while using the platform. We appreciate you taking the time to bring this to our attention.
With that being said, you can still use a third-party payment gateway to connect to your Shopify store and allow your customers to complete the checkout process. We have an article that displays the available payment gateways depending on your location here.
Let us know what you think and if you have any questions.
unfortunately this is not a solution to the issue. It is a pity that the Shopify staff is not taking it seriously that there are plenty of Polish shop owner with a subscription and monthly payment to Shopify that are being kept in the loop of this issue since now 3 years. And the staff isn’t even replying to me directly in this thread. This is a great pity regarding customer care.
3 years ago this issue appeared the first time in this community forum and it seems like Shopify really doesn’t care. I think you should seriously push for Shopify payments in Poland and bring this discussion to an end, it’s been too long
Hi we all prayed to add Shopify payment for Poland but you can use the stripe payment link and add it as a bottom to your website it works as a temporary solution
is there any update on the topic? It’s been another 8 months since Ollie’s replay.
I’ve just finished setting up my store on Shopify, and noticed that because Shopify Payments are not available I will be paying almost 2x higher sales fee, higher fee to a payment provider, and I cannot effectively convert currencies - as due to Shopify policy, 3rd party converters are not allowed to convert currency at the checkout.
I would not choose Shopify if I that was explained at the beginning.