Is this Shopify email a scam?

Shopify Discussion

Topic summary

A customer ordered from Cerulia&Co New York on February 2nd but received only a vague confirmation email from a default Shopify address (store+73603481849@t.shopifyemail.com). The store has no online presence, doesn’t respond to emails, and links in the confirmation lead to download files rather than a website.

Key findings:

  • The default email address indicates the store never fully configured their domain/email settings—a common red flag
  • The store (ceruliaco.store) is now closed and appears to be a scam operation
  • An archived snapshot from January 30th confirms the store existed briefly

Recommended actions:

  1. Report the merchant to Shopify for fraud/order issues
  2. Contact the bank immediately to stop the transaction and dispute as fraud
  3. Refund prospects are uncertain given the store’s closure

The discussion concludes with resources on identifying fake Shopify stores to prevent future incidents.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
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store+73603481849@t.shopifyemail.com

I ordered an item from the store however, when I try to look up the business, there is absolutely nothing on Google or any other social media platform. I tried to emailing the business and still haven’t heard back yet. I placed my order February 2 and haven’t got another email since the “confirmation email” which is extremely vague.

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Hi @jchristie9

Welcome to the community. That email is a default from Shopify when store did not fully setup emails and connection to the domain name. Could be one of red flags for scam store, though.

Could you share a link to the actual store?

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that’s the thing is there’s really no specific link for the store. I tried to click on the link attached to the email and it brings me to a download file not an actual link. Which is definitely a red flag in end of itself. The company is Cerulia&Co New York or CeruliaCo.

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Thank you reply. I found maybe the store you mentioned but it is closed not. It looks like a scam for sure.

Here is a snapshot from January 30th:

https://web.archive.org/web/20250130000248/https://ceruliaco.store/

You probably clicked on some social platform link and went directly to the product or checkout.

What can you do? As a store is closed not sure if reporting a merchant can help but you can just to be sure.

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

Select either Issue with an order or Fraud.

Try to contact your bank to stop the transaction, say it is a fraud. But do not get much hope in a refund.

If you have a few minutes also check our post on scam/fake stores

https://www.binaery.com/blogs/guides/spotting-fake-shopify-stores-a-guide-to-protecting-yourself-from-online-scams

Stay safe

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awesome I appreciate you so much thanks for your help!