I first want to say that Managed Markets is a great addition to Shopify as it has greatly simplified selling Internationally. But there are still some kinks that need to be worked out.
I repeatedly have issues with sales not being paid out. I currently have 22 orders with Blocked payments. Most of them have already passed through the DHL facility in Erlanger KY. Some have even been delivered including DHL Express orders. These are all being shipped using Shopify shipping and DHL so there is no reason for the blocked payments.
Please resolve this issue. It is so time consuming to contact support and try to get each individual order paid out.
This is happening to me too - I have thousands of dollars being held by Shopify even though all the orders have been picked up by DHL. They need to fix this ASAP.
We are having the same thing happen! I think that them withholding payment is probably illegal. Here is their rule for payout: Your shipping label needs to be scanned by the carrier. If you drop off your package at a post office, then it might take up to 48 hours before the order is scanned. If you use a third-party logistics provider, then you need to provide a carrier name, tracking number, and a URL. If your order is a pre-order, then your order isn’t eligible for payout until it’s fulfilled.
So, technically, they should be paying out at USPS first scan. Very frustrating.
No resolution. We are having to send replacement items to customers, because almost everything that we shipped via DHL E Commerce, never got out of the US. (where did ithose packages go???) Once we send the replacement via DHL Express, we send the tracking info to shopify and they release the funds. Now, we are waiting for insurance payouts for several orders. We will NEVER use DHL E Commerce for international shipments, again! I can’t afford to ship items and NOT get paid.
Oh no snowcountry - so sorry to hear your update news. I really
appreciate you sharing this. I sell antique/vintage heirlooms that cannot
be replaced since they are one-of-a-kind, so I’m grateful you shared your
experience regarding DHL. Definitely, this will have me rethinking
international orders. I really hope everything works out for you and all
your funds get recovered. What a weird scenario Shopify has put us in. If I
get any helpful updates from shopify admin I will be sure to post them
here. Thanks again.