Major Problem.New Inventory Updates to Shopify are overselling our stock and creating negatives

Shopify Discussion
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For the first time ever, we are experiencing negative numbers in our inventory. We have two locations and an online store. it is wreaking havoc with our inventory and in person selling. Shopify new updates are not good. We tried to chat with support.. zero help. They told me to make new shipping locations out of our physical locations.

Is this getting fixed?

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Hi @catherines-2

Thank you for sharing those details with us here for additional help. Can you share some more specifics about what updates have caused issues for you and how this is creating negative inventory?

Do you have “product can continue selling when out of stock” enabled?

Could the cause potentially be confusion between what the new “On Hand Inventory” and “Available Inventory” states mean for tracking inventory?

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not helpful. order 62106 for example. these stores are 60 miles apart. It took the inventory from one location and fulfilled the entire order with only one shipping charge. now we have negative inventory and have to somehow consolidate the order. We need to get this fixed, or we are going to migrate to lightspeed or another POS system. This is due to shopify’s recent updates

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Thank you for the screenshots @catherines-2 .

I am not sure what recent updates you are referring to, but I think I understand the issue you are currently having.

If you have inventory stocked at multiple locations and all those locations are marked to fulfill online orders, then the system automatically optimizes where inventory is taken from in order to minimize shipping costs. If you haven’t customized your market settings for this then that could be causing the concern you have.

You can read more about this in our Help Center here: Setting up your location fulfillments · Shopify Help Center

  • If you want items for online orders to fulfill from a primary location, and fulfill from other locations if the product isn’t in stock at the primary location, then you can set locations for order fulfillment priority. Make sure each location that you want to fulfill from has Fulfill online orders from this location selected.
  • If you want to customize which location fulfills orders based on location and products, then you can activate multi-origin shipping to use shipping profiles.

It sounds like you need to activate multi-origin shipping and customize your shipping profiles to ensure that products ship from the right inventory warehouses and with the right amount of shipping charged at the checkout.

Our live support can assist you with this if you are not sure how to set this up yourself.

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@catherines-2 - did you find a solution for your issue? We are facing this issue with another e-commerce platform we are using for our store and they can’t find a solution. So we are looking into Shopify but it seems they are having the same issue… I’d appreciate your feedback!

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Any solutions here? We are having the same problem.

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Any solutions here, we are having the same issue?

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Hey @BronzeSnake ,

If you have inventory stocked at multiple locations and all those locations are marked to fulfil online orders, then the system automatically optimizes where inventory is taken from in order to minimize shipping costs. If you haven’t customized your market settings for this then that could be causing the concern you have.

Can you provide any additional context for your situation?