Merchant Confirmation Issue

Payments + Shipping & Fulfilment

Topic summary

A merchant is experiencing a payment verification issue that has blocked their payouts for 4 days, despite having operated their Shopify account for over 3 years.

Key Details:

  • All required ID verification documents have been uploaded
  • Shopify has acknowledged the problem originates on their end
  • Support chat representatives are only advising the merchant to wait

Current Status:

  • Issue remains unresolved
  • Payouts are still blocked
  • Merchant is seeking alternative solutions or escalation paths beyond standard support channels
Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I have been trying to resolve an issue about payment verification for 4 days, but I am still facing delays. I already uploaded all my ID verification. I have Shopify account for more than 3 years.

Shopify has confirmed that the issue is on their end, yet my account remains affected.

This situation is preventing me from receiving my payouts, and I urgently need a resolution!

I don’t know what to do. It’s not my fault and the chat members say that I have to wait.

I appreciate any suggestions/ support.