Hello Shopify,
I placed an order with this [REDACTED] - a merchant on your app - on November 9, 2021, and I have yet to receive my order or a refund. I have been going back-and-forth with the merchant for nearly 2 years, I have even made a complaint with the Better Business Bureau of New York, but they dropped the case because they could not get a hold of this merchant. The merchants phone number has been out of service this entire time, and he continues deny my refund. I attempted to get the charge bank via by bank but they said too much time had passed. The merchant continued to tell me for more than a year that my order was “on the way,” and that he would refund me if I didn’t get them. It’s all a scam.
I want my $180 refunded immediately and I’m at a loss for how to proceed. I have contacted the merchant through their social media channels and via email, and he continues to lie to me about my order. In the midst of all of this, I found that there are many of us who have purchased something from this merchant, and never received our orders, and there are likely way more!
I highly suggest you CEASE doing business with this merchant immediately while you investigate what’s going on here.
And I want my money back. I will take this further.