I have two payout accounts set up in Shopify payments (one in GBP and the other in US$). I’m wanting for customers to be able to shop and checkout in their own currency (i.e. GBP / US$) and for payments to be processed through the checkout in their respective customer currency and subsequently received into the relevant Shopify payment account.
Checking this help guide - https://help.shopify.com/en/manual/payments/shopify-payments/store-currency/payouts-in-multiple-currencies - I assumed this would be possible through our Advanced Plan however while customers can browse the store and add to cart and visit the checkout with prices displayed in US$ I receive a notification that the payment will be “Charged in GBP”.
With this in consideration I’m assuming that the payment process is only picking up on the GBP Shopify Payments account and as a result making the conversion and charging in GBP (rather than US$ as intended)
NOTE: If I switch the shipping address to a UK based address the currency converts to GBP and the “Charged in…” notification disppears.
I’ve tried reaching out to Shopify support and they suggested that payment process was linked to the “Default address” on the customer account however as you can see in the attached screenshot I have set this to a US address and am still seeing the “Charged in…” notification.
Any advice gratefully received.
