My cart button keeps refreshing the page

Shopify Discussion
1

This issue started all of a sudden over the weekend. It doesnt happen for all customers just some on mobile. They cant checkout as it just keeps refreshing.

2

Hey there, @Bondy2477 . Thanks for taking the time to reach out to the Shopify Community with your checkout situation. My name is Imogen. It’s good to meet you!

I’m happy to take some time to assist you with resolving this. In order to dig in a bit deeper, I have a few questions I’d like you to answer:

  • Can you tell me what theme you’re using in your store
  • Can you provide me with a link to your store so I can test this in real-time with my own devices?
  • What button is being pressed in order to cause the error?
  • Is this happening with a particular product?
  • How many reports have you received?
  • Do you know what devices your customers are using? Are they using iphones, or android devices?

Please, follow up with me when you can with the requested information. I’ll keep my eyes peeled for your reply!

3

Thankyou i think I solved my own issue

4

Hey there, @Bondy2477 . Thanks for following up on this thread!

Awesome to hear that the issue is resolved for you! Do you mind sharing what steps you took to resolve the issue? It would be great if you could! That way, we can mark your steps as the solution, and they can stay pinned to the top of the thread to help other users who may face this problem in the future.

5

Hey, would you mind telling me the steps on fixing this issue, it’s happening to my store as well

6

Hi there, @Moses_3 . Thanks for jumping in on this older thread here! It’s good to meet you!

Have you had the chance to check out the questions I had asked the original poster in my first reply? I’d love it if you could refer to those questions, and then follow up with me here with answers to them! This would give us the chance to help troubleshoot things!

In past experiences, this issue is usually caused by a third party app, or something else that has had an impact on the coding of your cart page. It’s important to let me know if you recall installing any new applications, or editing the coding of your theme at all recently! I’ll keep my eyes peeled for your follow up!