My google ads disapproved: "Destination not working" and google ask me to edit robot.txt

Shopify Discussion
1

Hi, my google ads was disapproved for the following reason: “Destination not working” they emailed me back and ask me to edit robot.txt

This is their email:

As per checking, we found that your landing page https://www.shapelyne.com is still not working because the robots.txt file on your web server, as information robots txt file, works to allow Google crawlers to access your site. The robots.txt file can usually be found in the root directory of the web server (eg http://www.example.com/robots.txt).

Furthermore, in order for us to access the site as a whole, the robots.txt file must allow the user-agents ‘Googlebot’ (used for pages) and ‘Googlebot-image’ (used for images) to crawl your site. Yes, you need to follow the instructions and do this by making the following changes to the robots.txt file:

User-agent: Googlebot

Disallow:

User-agent: Googlebot-image

Disallow:

So i add it at the end of my robot.txt

But it’s still rejected. Did I do it right? This is what I did to my robot.txt file:

we use Shopify as our ecommerce platform

{%- comment -%}

Caution! Please read https://help.shopify.com/en/manual/promoting-marketing/seo/editing-robots-txt before proceeding to make changes to this file.

{% endcomment %}
{% for group in robots.default_groups %}
{{- group.user_agent -}}

{% for rule in group.rules %}
{{- rule -}}
{% endfor %}

{%- if group.sitemap != blank -%}
{{ group.sitemap }}
{%- endif -%}
{% endfor %}
User-agent: Googlebot
Disallow:

User-agent: Googlebot-image
Disallow:

2

Disallow is telling that user agent to NOT visit your pages. This would be the opposite of what you want. I would revert your robots file back to the default, as the default version doesn’t block Google.

3

Yes it’s weird but that’s what the google support told me to do.

I asked them twice and they said that’s the way it should be.

4

Hello Dickyaa,

I had the same problem with Merchant Center—Google Ads is blocking several of my product variants due to “mobile and desktop landing pages not available.” The Merchant Center support recommended that I add the same instructions

User-agent: Googlebot
Disallow:

User-agent: Googlebot-image
Disallow:

to my Shopify default robots.txt, which I did, but it’s still not working. Could you tell me how you managed to solve the problem? thank you !