My internet blocked my website due to malware. I added it to the allowed pages and others seem to not have a problem with it, but how do I figure out what’s going on?
Hey, @printsandrepeat !
Thanks for sharing your concern. I’m happy to help out.
I’d love to know more about your question. You mentioned that your Internet Service Provider has blocked your Shopify store due to malware. Do you recall when this began happening? Did you make any changes to your store settings, domain, or added any code?
Here are a few troubleshooting steps you can try in the meantime:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser to rule out any browser issues.
- Try another device, like another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
- Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
If these steps do not solve the problem, feel free to reach out to their support team directly here.
If there is anything else I can help you with, please let me know.