my store is inactive suddenly after edit billing information

Technical Q&A
1

my store is inactive suddenly after edit billing information

2

Hi, @mohamedyasser11 .

Thank you for reaching out. I am sorry your store has been inactive since changing your billing information.

Have you received any emails from us regarding this? Please check your spam mail as well, as we provide you with information on what has happened to your account or what information we may need.

Please let me know if you have any further questions!

3

HELLO I JUST CHECKED ALL MY EMAIL AND NOTHING FOUND ABOUT THIS ISSUE I STILL DONT KNOW WHY AND WHAT HAPPENING ? MY TICKET NUMBER IS 36250671

4

Nothing sent from shopify in all emails or spam or any folder , i really want to solve this problem asap there alot of orders is processing now ! i have to handle

5

Hi, @mohamedyasser11 .

Thank you for your reply. I completely understand your urgency with this.

I recommend reaching out to our Support Team, as they have access to your account-specific information and can provide you with the best information regarding your store.

Please let me know if you have further questions!

6

Hey there pal, an issue has definitely come up somewhere have you tried contacting Shopify support yet?

7

Yes I contacted them and waiting for solving the problem and back my store

8

Till now the problem not solved and store still inactive :pensive_face: I am loosing money because of that

9

Hi, @mohamedyasser11 .

Thank you for providing that information.

It can take a few days for our team to review your store and get back to you. You should be hearing from us today regarding your store.

Please let me know if you have any further questions!

10

Hey man, is the problem solved yet or not? because Im running into the same issue here and they said to wait for an email and I still havent gotten anything ? how did you manage to solve this ?