Need help with error - the requests failed with status code 403 and will not be retried

Shopify Discussion
1

I need help!

I just launched my shopify store recently and the test purchases returned errors, see below.

The subject line of the Shopify error message says:

Failed to send fulfillment request from my shop.

The email message says:

Fulfillment requests from shop **** to fulfillment service Contrado failed. The requests failed with status code 403 and will not be retried.

I believe the error might be specific to the Contrado dropshipping fulfillment integration someone help me fix this?

Betty

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

The “403 Forbidden” status code typically indicates that your Shopify store doesn’t have the necessary permissions to send fulfillment requests to Contrado. This could be due to several reasons:

  1. Incorrect API Keys: Ensure that you’ve entered the correct API keys for your Contrado account in the Shopify app settings. Double-check for typos or missing information.
  2. API Rate Limits: Contrado might have rate limits in place for API requests. If you’re sending too many requests in a short period, you might be exceeding these limits.
  3. Product Variations: If your products have variations (e.g., size, color), make sure they’re configured correctly in both Shopify and Contrado. Inconsistent data can lead to fulfillment errors.
  4. Contrado Service Issues: There could be temporary issues with Contrado’s fulfillment service. Check their status page or contact their support for updates.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly