Message them on their Facebook page. I think there’s a chat button on there, but if not, send them a message. I got ahold of someone really quick that way.
Also when you go to help center from the Shopify website, make sure to click on whatever options you need help with, I believe they show you options of what you may be having trouble with, just click through one of those and I did manage to get the live chat option.
Your response is incorrect, the feature is never available. So why don’t you guys just be honest and say, since covid your company doesn’t feel the need to have phone support.
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I am having the same problem. I chose Shopify years ago because they had great customer support. The first thing they reduced when they got popular was customer support. So infuriating. I’ve been thinking of switching platforms for the last few years but have already invested so much time into building this website and am trying to run a business, not spend all day dicking around with the website. Good luck finding the contact info for support when you log in. A new window opens and sends you through the cycle again and again. Total waste of time. Looking into other options now.
I am also BEYONE FRUSTRATED. Shopify is now doing the one thing that has made me stop promoting my Amazon store. THEY HAVE ABANDONED ANY SUPPORT VIA TELEPHONE. Instead I spent half an hour in a chat box talking to a bot, then a “support person” and was promised a return phone call – but haven’t received a call yet. IF SHOPIFY WANTS MY MONEY - they need to do better. I need to talk to a human and I don’t want to discuss banking information with an anonymous person in a chat box. Shopify was my go-to place for selling my products ONLY because they had helpful phone support. THERE IS NOW NO REASON TO CONTINUE WITH SHOPIFY. And why did the chat box idiot (who was clearly not fluent in English) lie to me that I would receive a phone call?
Mike and everyone else reading this. It’s been 9 days since Shopify terminated my account and I have tried to talk to live Support Agent (bots), email support@shopify.com and billing@shopify.com all with no results to regain access to account or to get a refund. Today, I formally filed a complaint with FTC against Shopify and would like to file a class action lawsuit against them for unlawful termination of my account without prior notice. As a $148B business this lack of customer support is not only unprofessional, but entirely unacceptable. I urge each of you to file a complain with FTC at ReportFraud.ftc.gov. If you’re interested in filing a class action lawsuit against them, please message me.