I have 2 stores with shopify but today I have been unable to reach the live support. When the system asks me if I want to talk to a support advisor, the system keeps looping with the same message “Enter the queue to chat with a support advisor” when I press enter. It does not connect me to anybody. I tried to email support@shopify.com and the reply was “no ticket has been created” as Shopify no longer accepts incoming messages. So I am wondering what is going on with Shopify support. How do I talk to a support advisor as I used to do before or are we only talking to robots?
Topic summary
Users are experiencing technical issues accessing Shopify’s live chat support system. The main problem involves a looping error message that repeatedly prompts “Enter the queue to chat with a support advisor” without actually connecting to an agent.
Key Issues:
- Live chat support is stuck in an infinite loop, preventing connection to advisors
- Email support at support@shopify.com is no longer accepting incoming messages
- Multiple users report experiencing the same problem
Resolution:
The original poster found a workaround by logging out of their Shopify account and logging back in, which successfully resolved the chat access issue. Another affected user confirmed experiencing the same frustration but has not yet reported whether the logout/login solution worked for them.
1 Like
Hey Leo, I am not sure what your issue is tho, you can find help within the community if you tell what the issue is, which is obviously why we have this community! I might be of help if you tell me what you need help with.
I need to talk to a support advisor and I cannot. Before the system would ask you what’s the problem and you would get AI replies and eventually transfer you to live support. But now, it gives you that message “Enter the queue to chat with a support advisor” and when you press enter it keeps giving you the same message.
The same thing is happening to me. It’s super frustrating
Try to log out and log in again. I did and it worked.