My store has been using Shopify Payments since July, and we’ve been receiving chargebacks one after another, even though the goods were delivered. However, there was no dispute notification or reminder to submit evidence—nothing appeared in the system or even in our email. I’d like to ask if anyone else has experienced a similar situation.
Hey @amberL
Sorry you’re going through this—chargebacks are frustrating, especially when orders are delivered.
Normally, Shopify sends dispute alerts by email and shows them under each order. If you’re not seeing anything:
Check spam/junk folders
Confirm your Shopify email and notifications settings
Make sure your account has full permissions
If everything checks out, this could be a system issue—I recommend contacting Shopify Support with specific order IDs.
To help prevent future chargebacks, always upload tracking details, use fraud apps like NoFraud, and consider signature confirmation for deliveries.
You’re not alone—others have seen similar issues, but it’s not normal and should be escalated.