Not able to scroll

Ask Me Anything Q&A Horizons AMA Questions

Topic summary

A user reports being unable to scroll product images after zooming in. When clicking to enlarge a product image, no scroll bar appears, preventing navigation of the zoomed view. The user is running version 1.0.5.

Response from support:

  • Acknowledged as a bug report
  • Requested additional information:
    • Whether the issue occurs in other Horizon versions (current version is 2.1.1)
    • Browser version being used
  • Team will investigate once more details are provided

Status: Open - awaiting user’s response with technical details before troubleshooting can proceed.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

Not able to scroll the product image after zooming. When I have added the product image. Then it is possible to click to image to enlarge the same. But then I cannot see any scroll bar. So not able to scroll. I have version 1.0.5.

2

Hi @ObergStudio! Thank you for the bug report.

I have just a couple followup questions: Have you experienced this issue in other versions of Horizon? We recently released version 2.1.1. Also, what browser version are you using?

Thanks again, the team can look into this.