So we’re setting up an account for our organization and have the EIN, type of business, etc. The only thing that we cannot fill out (for security purposes) is inputting an employee’s SSN to represent the company. Is there a work around to this? Happy to set up our account with any official business documents required, but ideally the account representative isn’t tied to a single employee.
Topic summary
Issue: An organization setting up Shopify Payments has all business details (EIN, business type) but does not want to provide an individual employee’s SSN for the account representative. They prefer verification via official business documents and not tying the account to a single employee.
Key point: SSN (Social Security Number) is stated as a required element for verification of the account representative.
Guidance provided: The only suggested path is to contact Shopify Support to ask if any exceptions or alternative verification methods are possible.
Outcome/Status: No confirmed workaround in-thread. The matter remains unresolved pending guidance from Shopify Support.
Unanswered question: Whether Shopify can verify a business account without associating it to a specific individual’s SSN or via alternative documentation.
Hi @Osaic !
SSN is one of the requirements that you’ll need for verification purposes though, you can try to reach out to Shopify support team if they have any workaround for this or consideration if possible.