Notify partner account when app installed?

Topic summary

A developer is seeking an automated way to receive notifications when their Shopify app gets installed on merchant stores. They want to avoid custom webhook configuration if possible.

Current situation:

  • Standard email notifications are not working for their partner account
  • Zapier integration doesn’t support partner account hooks (only store owner actions)
  • Looking for existing tools or methods that other developers use for installation tracking

Status: The question remains unanswered, with another developer expressing the same need—specifically wanting to retrieve store information to provide proactive user support. No solutions have been shared yet.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.

Is there an easy way to receive notifications when apps are installed? Everything I’ve seen requires custom webhook configuration and before we go down that path, wondering if there is an easier way?

Anyone have experience/thoughts/advice?

1 Like

This isn’t true for our store - we do not receive emails.

I would love to use Zapier but it doesn’t have any hooks for Partner accounts, it’s just for store owner actions.

There must be a way or tool that folks use to track this?

@dev_bc Yes, this is a great question—I’m looking for the same solution. I want to retrieve store information so we can actively provide support to our users. Let me know if anyone has found a solution for this.

Thank you..