Option to refund an order with store credit (gift card) button

Payments + Shipping & Fulfilment

Topic summary

A merchant requested a streamlined refund-to-gift-card feature that would automatically create and send store credit to customers with a single button click, eliminating the current multi-step manual process (navigating to Products > Gift Cards > Create/assign to customer).

Initial Response:

  • Support acknowledged the feedback and committed to forwarding it to the development team
  • Suggested four third-party apps as interim solutions: Rewardify, Gift cards & Loyalty Program, CreditsYard, and Return & Exchange Portal
  • A vendor from Rise.ai promoted their app’s capability to handle gift card refunds directly through Shopify admin

Current Status:

  • Nearly 4 years after the original request, a user confirmed this native feature has not been implemented
  • Merchants still must manually zero out refunds and separately issue gift cards
  • The discussion remains unresolved, with the requested functionality still absent from Shopify’s core platform
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hello

I wanted to make a suggestion for refunds. It would be a great option if we could click a button that creates a gift card instantly and sent to the customer automatically.

That way it would prevent having to go to Products>Gift Cards> Create a gift card/ add customer. If a button did that all for you that would be very helpful.

Thanks

2

Hi @Sirkinglass ,

Thanks so much for sharing this!

I can absolutely appreciate the value in offering store credit for returns, and even better if this can be done in fewer clicks. I’ll take the time today to pass on your feedback to our developer team.

In the meantime, I’d like to share a few apps that may be a good fit for what you’re looking for:

Take the chance to explore each app’s Media Gallery, demo store if available, and full list of additional features.

Take care!

3

Hi @Sirkinglass , I’m Neomi from the Rise.ai app,

We specialized in gift card & loyalty store credit solutions.
As June mentioned, we offer store credit/gift card refunds directly through your Shopify admin,

All refunds accumulate into the customers’ loyalty card together with rewards and other gift cards.

Read how Dottie Couture used it.

Check out our listing page, and feel free to contact me at info@rise.ai

4

Almost 4 years later, has this been added yet? I don’t see it in my plan. I just had to 0 out a refund then manually issue a gift card. Seems like a pretty basic function. Sure would make things easier and less confusing.