If we cancel COD order through an fulfillment app then COD payment doesn’t void.
Is there any way to cancel COD payment if order is already is canceled.
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Hello @Grace_01 ,
I hope you are doing well!
If you cancel the order through the Shopify, you will get the details to cancel the pending cash amount, which you can cancel whenever you want. The payment will autamatically be marked as void.
@AiTrillion Thanks but how do this for bulk orders
@Grace_01 You can select the order and click on Cancel orders from the menu
@AiTrillion This for new order but what if order is already canceled by fulfillment app and now we want to void COD payment (Payment Pending)
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@Grace_01 Can you please provide me with the Cancelled ss of the order like is the strikethrough visible? Also, if your order is cancelled, you will still have the option to cancel. On the click of the cancel button, Can you please share the SS like which screen is appearing?
@AiTrillion if order is already cancelled then this cancel button will not work