If we cancel COD order through an fulfillment app then COD payment doesn’t void.
Is there any way to cancel COD payment if order is already is canceled.
Topic summary
Issue: When COD (Cash on Delivery) orders are canceled through a fulfillment app, the COD payment status remains as “Payment Pending” and doesn’t automatically void.
Proposed Solution: AiTrillion suggests canceling orders directly through Shopify, which automatically marks pending cash amounts as void. For bulk operations, multiple orders can be selected and canceled simultaneously using Shopify’s bulk cancel feature.
Unresolved Problem: The original solution only works for orders that haven’t been canceled yet. Grace_01 clarifies the core issue: when orders are already canceled by the fulfillment app, Shopify’s cancel button becomes inactive, leaving no apparent way to void the pending COD payment for these pre-canceled orders.
Status: The discussion remains open with no solution provided for retroactively voiding COD payments on already-canceled orders. AiTrillion has requested screenshots to better understand the order state and available options.
1 Like
Hello @Grace_01 ,
I hope you are doing well!
If you cancel the order through the Shopify, you will get the details to cancel the pending cash amount, which you can cancel whenever you want. The payment will autamatically be marked as void.
@AiTrillion Thanks but how do this for bulk orders
@Grace_01 You can select the order and click on Cancel orders from the menu
@AiTrillion This for new order but what if order is already canceled by fulfillment app and now we want to void COD payment (Payment Pending)
Summary
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@Grace_01 Can you please provide me with the Cancelled ss of the order like is the strikethrough visible? Also, if your order is cancelled, you will still have the option to cancel. On the click of the cancel button, Can you please share the SS like which screen is appearing?
@AiTrillion if order is already cancelled then this cancel button will not work