Order confirmation email did not list the “engraving text” of customized products

Technical Q&A
1

Hi guys,

Which codes/properties shall I modify in the Email body (HTML) of “https://.myshopify.com/admin/email_templates/order_confirmation/edit”?

I want the listing customized products appear with its “engraving text” in both sides of order confirmation email.

I refered to this post for adding “engraving text” in some customized products by editing “custom liquid” of the theme of Taste.

https://community.shopify.com/c/shopify-discussions/add-engraving-text-to-cart-and-checkout-with-buy-button-embed/m-p/1783901#M319305

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I modified their code as below shows,

Output is working, our customer can leave “engraving text” for their customized products, and it is appearing the whole process of purchase as well.

JamesLCW_2-1671027050612.png
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But, after placing an order, “engraving text” has gone in both sides of order confirmation emails. I only can find it in the orders of admin system.

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1 Like
2

Did you ever get this resolved? I am now facing the same issue: custom line properties appear in the cart order and confirmation, but not in the email confirmation. Thanks!

3

Hi @bozopriester

Sorry for late reply!

you can refer to the other post. But I still do not how it work. :sweat_smile:

https://community.shopify.com/c/shopify-design/order-confirmation-email-did-not-list-the-engraving-text-of/m-p/1870797#M498671