I have just set up my website and got my first orders but when I click request fulfilment it says denied and I have no idea why. Can anyone help?? please respond ASAP, Thank you!
Hi there,
This is due to Shopify’s Fraud Protection filters detecting a high risk order. You can learn about how Fraud Analysis works and how to handle high risk orders here.
To proceed, it is highly advised to verify the validity of this order using the methods listed on our fraud prevention help page.
At that time you must decide whether to cancel the order or manually request a new fulfillment.
It may be worth exploring the App store for additional fraud protection should you feel it’s necessary. I hope that helps! Let me know if I can offer any clarification on the above.
I also wanted to congratulate you on your new store as well as getting your first orders - an exciting milestone. What has been your marketing strategy so far? With Black Friday Cyber Monday just around the corner, this would be a great time to review how to prepare for seasonal sales and check out this years Black Friday Checklist for 2022.
If I can assist any further just let me know!