Order page does not show total amount paid pre-discount

Shopify Discussion

Topic summary

A merchant reports a discrepancy in how order information displays between email notifications and the Shopify admin order page.

The Issue:

  • Email notifications show: Subtotal (pre-discount amount), Discount, and Total
  • Shopify order page shows: A different “subtotal” figure, Discount, and Total
  • The pre-discount subtotal amount is missing from the admin interface

Request:
The merchant asks Shopify to display the original subtotal (total amount before discount) on the order page for consistency with email notifications.

Example provided:

  • Pre-discount subtotal: £137.18
  • Discount: -£11.99
  • Final total: £137.18
  • The order page shows £149.80 as “total” but lacks the pre-discount subtotal clarity

The discussion remains open with no resolution provided.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

I get an order. Its emailed to me and shows the subtotal, discount and total.

I logon to shopify to look at the order: it shows discount and total. The subtotal shown is different, clash of terminology here.

Shopify - please show the subtotal (total amount pre discount) on the order page.

example
email

Subtotal

£149.80
Discount (SPEND £130 AND GET 8% OFF YOUR ORDER)

-£11.99
Shipping (Local Delivery)

£0.00
Total

£137.81 GBP

login order page

Paid
Discount
Spend £130 and get 8% off your order

-£11.99
Subtotal
8 items

£137.81
Shipping
Local Delivery (339.51 lb)

£0.00
Total

£137.81
Paid by customer

£137.81

2

“you can check the online thumbnail downloader site here” - where?