Order Printer (Legacy) App - Quantity Displayed Wrongly

Shopify Discussion
1

If customer orders 4 qty of the same product and request to refund 1 qty, nett qty should be 3 but our template would still display as 4.

Our script is as below. Can anyone help please? Thank you!

{% for line_item in fulfilled_line_items %} {% unless line_item.quantity == 0 %} {{ line_item.quantity }} x {{ line_item.title }} {% for property in line_item.properties %} {% if property.first contains '_io_' %}{% continue %}{% endif %} {% if property.last == blank %}{% continue %}{% endif %}
{{ property.first }}: {{ property.last }} {% endfor %} {% if line_item.tax_lines %} {% for tax_line in line_item.tax_lines %} {{ tax_line.price | money }} {{ tax_line.title }}
{% endfor %} {% endif %} {{ line_item.sku }} {{ line_item.price | money }} {% endunless %} {% endfor %}
2

@metaterra is this the code from the order confirmation or from the order refund?
The code you are showing, checks for all fulfilled items.

So even if the customers requests a refund, the number of the prior fulfilled items would still be the same.

3

To update the template so it reflects the net quantity after partial refunds, follow these steps:

Solution1. Adjust the Template to Display Net Quantity:

  • Use a custom variable to calculate the net quantity based on refunded items.
  • Modify quantity in the loop to account for any refunds.

Here’s the modified code:

liquid

Copy code

{% for line_item in fulfilled_line_items %} {% unless line_item.quantity == 0 %} {%- assign net_quantity = line_item.quantity - line_item.refunded_quantity -%} {{ net_quantity }} x {{ line_item.title }} {% for property in line_item.properties %} {% if property.first contains '_io_' %}{% continue %}{% endif %} {% if property.last == blank %}{% continue %}{% endif %}
{{ property.first }}: {{ property.last }} {% endfor %} {% if line_item.tax_lines %} {% for tax_line in line_item.tax_lines %} {{ tax_line.price | money }} {{ tax_line.title }}
{% endfor %} {% endif %} {{ line_item.sku }} {{ line_item.price | money }} {% endunless %} {% endfor %}

Explanation:- {% assign net_quantity = line_item.quantity - line_item.refunded_quantity %} calculates the adjusted quantity by subtracting refunded items.

  • Display net_quantity instead of line_item.quantity in the template, showing the correct number after partial refunds.

Note:

Ensure that refunded_quantity is available in line_item data, or set up a back-end process to track and update this field.

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4

@VipulBudhiraja Thank you for the suggestion.

How do we ensure that refunded_quantity is available in line_item data, or set up a back-end process to track and update this field?

I’ve tried replacing the existing code with yours and it doesn’t seem to work as yet.