orderEditCommit return "Could not save the order edit."

Retired Boards Appdev Fulfillment Api

Topic summary

Order edit commits failing with the message “Could not save the order edit” after successfully beginning an edit and setting a line item quantity via GraphQL (orderEditBegin → orderEditSetQuantity → orderEditCommit).

Root cause for the original case: a Fulfillment Service app handled the order’s fulfillment. This created a fulfillments error when increasing item quantity, causing orderEditCommit to fail. The merchantEditable flag returned true and merchantEditableErrors was empty, but the specific fulfillments error did not propagate to the client. Shopify staff will raise improving error messaging with the Edits team.

Guidance: Merchants using Fulfillment Services should confirm with those apps whether Shopify’s Order Edit is supported before or after fulfillment changes. OP’s takeaway: edits are possible before a fulfillment request; fulfillment edits are limited once in “In Process” or canceled.

New reports: Additional users now see the same commit error on development stores without fulfillment apps, and across multiple stores starting Dec 14, 3am ET. They suspect a platform change and requested investigation.

Key terms: CalculatedOrder/CalculatedLineItem are temporary edit objects; merchantEditableErrors lists reasons an order can’t be edited. Code snippets are central to the discussion.

Status: Partially resolved (original case explained); newer incidents remain open.

Summarized with AI on January 10. AI used: gpt-5.
1

Hello, I ran into a problem when changing the quantity in the LineItem
Changes are committed in CalculatedOrder and calculatedLineItem, but orderEditCommit returns
“message”: “Could not save the order edit.”

Sequencing:

Request:

mutation beginEdit{
    orderEditBegin(id: "gid://shopify/Order/4186412679357"){
        calculatedOrder{
            id
            lineItems(first: 1) {
                edges {
                    node {
                        id
                    }
                }
            }
        }
    }
}

Response:

{
    "data": {
        "orderEditBegin": {
            "calculatedOrder": {
                "id": "gid://shopify/CalculatedOrder/21163114685",
                "lineItems": {
                    "edges": [
                        {
                            "node": {
                                "id": "gid://shopify/CalculatedLineItem/10653585375421"
                            }
                        }
                    ]
                }
            }
        }
    },
    "extensions": {
        "cost": {
            "requestedQueryCost": 13,
            "actualQueryCost": 13,
            "throttleStatus": {
                "maximumAvailable": 1000.0,
                "currentlyAvailable": 987,
                "restoreRate": 50.0
            }
        }
    }
}

Request:

mutation orderEditSetQuantity($id: ID!, $lineItemId: ID!, $quantity: Int!) {
    orderEditSetQuantity(id: $id, lineItemId: $lineItemId, quantity: $quantity) {
        userErrors {
            field
            message
        }
        calculatedLineItem {
            id
            quantity
        }
        calculatedOrder {
            id
        }
    }
}

Response:

{
    "data": {
        "orderEditSetQuantity": {
            "userErrors": [],
            "calculatedLineItem": {
                "id": "gid://shopify/CalculatedLineItem/10653585375421",
                "quantity": 3
            },
            "calculatedOrder": {
                "id": "gid://shopify/CalculatedOrder/21163114685"
            }
        }
    },
    "extensions": {
        "cost": {
            "requestedQueryCost": 10,
            "actualQueryCost": 10,
            "throttleStatus": {
                "maximumAvailable": 1000.0,
                "currentlyAvailable": 990,
                "restoreRate": 50.0
            }
        }
    }
}

Request:

mutation orderEditCommit($id: ID!) {
    orderEditCommit(id: $id) {
        userErrors {
            field
            message
        }
        order {
            id
        }
    }
}

Response:

{
    "data": {
        "orderEditCommit": {
            "userErrors": [
                {
                    "field": [
                        "id"
                    ],
                    "message": "Could not save the order edit."
                }
            ],
            "order": null
        }
    },
    "extensions": {
        "cost": {
            "requestedQueryCost": 10,
            "actualQueryCost": 10,
            "throttleStatus": {
                "maximumAvailable": 1000.0,
                "currentlyAvailable": 990,
                "restoreRate": 50.0
            }
        }
    }
}

My Variables:

{
    "id": "gid://shopify/CalculatedOrder/21163114685",
    "lineItemId": "gid://shopify/CalculatedLineItem/10653585375421",
    "quantity": 2
}

Please tell me where I went wrong.

2

Hey @evgeniy_simonov

It likely will something to do with the state of the order. It would be worth querying the Order ID directly with something like this below, which should supply the reason in merchantEditableErrors why it can’t be saved. Let me know how that goes! Thanks.

{
  order(id: "gid://shopify/Order/{Order_ID") {
    merchantEditable
    merchantEditableErrors
  }
}
3

Hey @Luke_K ,
I completed the request below is the response

{
    "data": {
        "order": {
            "merchantEditable": true,
            "merchantEditableErrors": []
        }
    },
    "extensions": {
        "cost": {
            "requestedQueryCost": 1,
            "actualQueryCost": 1,
            "throttleStatus": {
                "maximumAvailable": 1000.0,
                "currentlyAvailable": 999,
                "restoreRate": 50.0
            }
        }
    }
}

I don’t get any errors, I will be grateful for any help in solving, thanks

4

Hey there @evgeniy_simonov

Ah, that’s strange! Ok, by any chance do you have the x-request-id from the headers for this call where you can’t save the order? I’ll be able to check out the logs and see what’s behind this. Thanks!

5

@Luke_K Yes, very strange.
Here is X-Request-ID f5d8cc03-cd8a-4756-85cd-edb3b0f84d51. Thx.

6

Hey @evgeniy_simonov

Thanks for the request id. I’ve investigated and the inability to orderEditCommit happens as a result of a Fulfillment Service app that is used to initially open the fulfillment on this particular order. I note there is another app that opens the fulfilments, then fires another request to open it which fails.

The downstream effect is that when when the call is made to increase the quantity by 3 for that particular line item for Order Edit, there is a fulfillments error, and the Order Edit fails to commit as the fulfillment was handled by a Fulfillment app. The point that’s it’s specifically a fulfillments error doesn’t propagate to the client though - I’m thinking that would be more helpful and I’ll raise that with Our Edits team.

From the merchant perspective, merchants using Fulfillment Services apps should check with the Fulfillment apps directly to see if Fulfillments can be edited properly with Shopify’s Order Edit functionality (we make mention of this in our docs). Hope this help explain a little more!

7

Thank you very much for your help and clarification.
I would like to summarize.

You can edit the order itself before sending a Fulfillment request for it.
An order fulfillment can be edited before it goes to the status In Process and Canceled.

Thanks again for your help.

8

Hi I am having the similar issue

it was working few hours ago but right now it doesn’t

I am checking it on the development store and there are no fulfillment apps or anything other interfering with it, could you check?.

1 Like
9

Started seeing this error message across all stores starting Dec 14 3 am ET. It was working before. No change on our side. Would like to understand if Shopify introduced a new change to the API?